Car hire terms and conditions

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Car hire terms and conditions

INFORMATION ABOUT ARRIVAL DATES:

When collecting your vehicle at the airport it is vital that you supply us with the correct flight details. We use the provided flight details to check on delays; this way we can assure you that your vehicle will not be given to another client and we will meet you at the airport. Should you not be sure that the flight number you provided us with is correct then please check it and respond to this email with the correct flight number. In any case, should you have any changes to make to your booking please don´t hesitate in advising us by responding to this email. All bookings must include obligatorily a correct flight number. Please check all details before sending the form as any incorrect information will automatically make the booking void. The same applies for delivery in the train station in Malaga or the cruise terminal of the port of Malaga.

DETAILS OF THE COLLECTION:

Collection at Malaga Airport:
After collecting your luggage at Malaga airport PLEASE NEVER GO DOWNSTAIRS. After the sliding doors you will find one of our representatives waiting with a Malagacar.com sign who will identify himself as an employee of the company. Please remember that we are “Malagacar.com”, as there are some other companies that call themselves Malagacar, but this is not true. It is important that you assure yourself that you are renting with Malagacar.com and not with another company. It is very easy to recognize us as our logo can be found on the contracts, uniforms, car keys, mini bus, etc.

Collection at Malaga Train Station (Maria Zambrano):
After leaving the platform go to the main exit of the station. Just outside the exit you will find one of our representatives with a Malagacar.com sign who will identify himself as an employee of the company.

Collection at the Cruise Terminal at Malaga Port:
After leaving the terminal just outside the exit you will find one of our representatives with a Malagacar.com sign who will identify himself as an employee of the company. As the time of leaving the cruise ship is not always the same we require clients to call us when they are about to disembark so that we can be there within half an hour.

THE RENTAL PRICE INCLUDES:

Booking cancellations and/or modifications at no charge.
Airport service.
24 hours road side assistance.
IVA (Tax).
Unlimited mileage.
Fully comprehensive insurance, occupants insurance and insurance against theft (always and only when the keys of the car are returned and the theft has been reported to the closest police station). To avoid the car being stolen with its keys make sure you keep an eye on the keys at all time.
Direct hire. Not a broker.

THE RENTAL PRICE DOES NOT INCLUDE:

Basic Rate: When booking this rate the car will be delivered with half a tank of fuel and you can return it empty. The fuel cost will be between 30 and 65 € depending on the booked group. We don´t charge refuelling service.

Web Rate and Full Pack: The vehicle will be delivered with half a tank of fuel and you have to return it alike. In case of not returning the car with half a tank of fuel, you will have to pay the missing fuel.

Additional drivers: The cost per additional driver shall be 4 € per day per driver with a maximum of 40 € per driver per 28 day rental period. For rentals of 29 days or more, the price is 1,40 €/day.

Maxi Cosi seats, Baby seats and Booster seats (*Find below detailed information for each seat according to the weight of the infant / child according to regulations):

The cost to rent a Baby seat or Maxi Cosi is 4,25 € per day per seat with a maximum of 51 € per seat per 28 day rental period. For rentals of 29 days or more, the price is 1,80 €/day.

Isofix Baby seat on request can be rented subject to availability or type of car equipped with Isofix at the cost of 8 € per day per Baby seat with a maximum of 90 € per Baby seat per 28 day rental period. For rentals of 29 days or more, the price is 3,20 €/day.

The cost to rent a booster seat is 3 € per day per booster seat with a maximum of 30 € per booster seat per 28 day rental period. For rentals of 29 days or more, the price is 1 €/day.

(*Up to age 9 months and up to 10 kg: Maxi Cosi. From 9 kg to 18 kg and from 9 months to 3 years old: Baby Seat. From 15 to 36 kg and 3 to 12 years old: Booster Seat).

GPS. The cost for the rental of a GPS navigation system is 5 € per day with a maximum of 60 € per 28 day rental period. For rentals of 29 days or more, the price is 2 €/day. There will be required a deposit of 100 €.

MiFi on request, subject to availability when collecting the car. The cost of renting a MiFi device will be 4 € per day with a maximum of 42 € and a rental period not exceeding 28 days. For rentals of 29 days or more the price is 1,50 €/day. 50 € deposit is required. Only valid for use in the Peninsula. 1 Gb guaranteed.

Collection of vehicles between 23 h and 8 h / 11 pm and 8 am. The collection of vehicles between the mentioned hours has a surcharge of 35 €.

Insurance excess and damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available to cover the aforementioned damages at:

Vehicles that are in groups A, B, C, C1 and C2 have an all risk insurance with 800 € excess. The additional insurance to cover the above mentioned damages and the excess is 12 € per day with a minimum of 36 € and a maximum of 168 € per 28 day rental period. For rentals of 29 days or more, the price is 6 €/day.
Vehicles that are in groups D, D2, E0, E2, E3, BA, CA, DA, D3, F, DB, D4, DD, DC, FA, GA, IA, JA, G, G1, G9, CC, M1, M2, M3, M4, M6 and M7 have an all risk insurance with 1000 € excess. The additional insurance to cover the above mentioned damages and the excess is 14 € per day with a minimum of 42 € and a maximum of 196 € per 28 day rental period. For rentals of 29 days or more, the price is 7 €/day.
Vehicles that are in groups M8 y M9, P1, P2, P3 and P4 have an all risk insurance with 3000 € excess. The additional insurance to cover the above mentioned damages and the excess is 25 € per day with a minimum of 100 € and a maximum of 660 € per 28 day rental period. For rentals of 29 days or more, the price is 20 €/day.
In the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions.

Damages to the interior of the car, clutch, loss of keys, refuelling the wrong fuel type.

If the vehicle receives a fine during the rental period the lessee or main driver is held responsible. Said fines carry a cost of 30 €.

Malagacar.com offers a 2 hour courtesy period after the end time of the contracted rental without charge. After this time can be charged an extra day at the current rate.

You are not allowed to leave Spain (Peninsula) except traveling to Portugal or Gibraltar, amounting 9 €/day, with a minimum of 27 € and a maximum of 90 € and a rental period not exceeding 28 days. For rentals of 29 days or more, the price is 3,20 €/day.

PAYMENT

Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. Payment by debit card or in cash is accepted when the additional insurance has been taken out (that right is reserved by the company). The credit card holder must be the lessee (main driver).

DRIVERS AGE

Groups A, B, C, C1, C2, D, D2. 21 years of age and must have been in possession of a valid driver’s license for at least 1 year. Should the driver be younger than 25 years of age or have been in possession of his driving license between 1 and 4 years a surcharge of 4 € per day is applicable with a maximum of 44 € for a rental period not exceeding 28 days. For rentals of 29 days or more, the price is 1,55 €/day. There is no upper age limit applicable.
Groups D3, D4, DB, DD, F, FA, G, G1, G8 G9, GA, GB, JA , X2, X3, X4, XB, S1, S2, S3, SA, SB. 25 years of age and having been in possession of a valid driving license for at least 2 years. There is no upper age limit applicable.
Groups CA, DA E, E2, E3, E4, EC. 23 years of age and having been in possession of a valid driver’s license for at least 1 year. Should the driver be younger than 25 years of age or have been in possession of his driving license between 1 and 4 years a surcharge of 5,50 € per day is applicable with a maximum of 75 € for a rental period not exceeding 28 days. For rentals of 29 days or more, the price is 2,65 €/day. There is no upper age limit applicable.
Groups F3. FB, DC, FD, SE, SV, X5, XC, XD, XE. 27 years of age and having been in possession of a valid driving license for at least 5 years. There is no upper age limit applicable.
YOUR OPINION

Good customer service is important to us and we are therefore delighted to receive your comments on your experience with Malagacar.com. Both positive and negative reviews help us to improve. Any suggestions or concerns you may come up with are welcome; you may send them to us by responding directly to this email.

OTHER DETAILS OF INTEREST

Upon collection of the vehicle you must at all times present your Passport / Identity card, driving license and a credit/debit card.
We do not guarantee car brand, model, colour or engine type when booking as we work with car groups.
Our vehicles may not leave the Peninsula.
The company reserves the right to deny the rental of a vehicle to individuals when in doubt of the financial capacity and/or due to a history of outstanding invoices or incidents by the client.

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